In its basic form, contemporary employment offers two kinds of work: Work which creates things and work which completes things. That is to say, broadly speaking, work can be split into two types: making and fixing, beginnings and ends, aperture and closure, desire and need.
Consider the builder. Her work is that of making, whether it be bricks and mortar on an industrial estate or laying the foundations on an episode of Grand Designs. It is work in which the object of work is formed through the work, work in which the fruits of one’s labours arrive after the work is complete.
Consider the doctor. Her work is that of fixing, whether it be hearts, lungs, brains, bones, or bipolar. This is work in which the object of work is fully formed at the start, and in which the objective of the work is to make the object of the work disappear. The fruits of one’s labours here, in a sense, never appear. The completion of this work involves a kind of self-obliteration: if all the doctors in an imagined ideal world completed all their work perfectly, there would be no more need of doctors.
Hang on. This is too ideal is it not? Isn’t this imaginary binary too far from reality? Builders in reality don’t merely create the objects of their work according to desire, they don’t merely fabricate endlessly. They have projects that they are given, they have contracts to fulfil, of course they respond to need just as well as desire. And equally the doctor does not merely solve problems, does not merely perform a machininc task according to need. The best doctors are of course creative, otherwise how to improvise when a high risk operation goes wrong? How else does one consult with and support a combined sufferer of schizoid-type personality ailment and Alzheimers dementia? Doctors are not mere algorithms designed to fulfil a task.
This is all true. Yet it does not diminish the value of the division between the two types of work when considering the nature of the work itself in a teleological sense. Teleology (from τελος, telos) refers to a goal or an end, a what-for, if you will. The work of building, that is, the act of building itself, the deliberate and essential executions that the work is composed of possesses a τελος that is, in a sense nonexistent. There is no total end goal to being a builder, one can build one house then build another and another and another. In theory, one could continue being a builder forever (material concerns like available resources notwithstanding). For the doctor this is not the case in the sense that, for the work of the doctor, the work of medicine, its essential execution, there very much is a whole and complete τελος to the work. The end goal is the cure of patients, with the hypothetical totalised goal being the cure of all possible patients of all possible ailments. Ideally, it would be impossible for one to go on being a doctor forever, rather it is only possible to continue being a doctor because of material constraints (there are many humans who will continue to suffer illness and injury and the condition of medicine cannot be perfected for the simple reason that we are not Asclepius the god of Medicine himself).
It is important to note here that in these two examples, the role of the ideal and the material flip. For the maker, the ideal of his work is infinity, without end. Materiality constrains this ideal and forces the maker to perform tasks for finite purposes. For the fixer, the ideal of his work is finite, total, completion. Materiality makes this completion impossible and consigns the fixer to work that is de facto infinite. This is why there is more to this binary division than mere arbitrary categorisation. If the we may posit the essence of the work in its τελος in the way I have described, then in the ideal terms I have denoted, I am yet to be able to think of an occupation, employment, vocation, pass-time, hobby, or job which does not fall cleanly into either the category of making or of fixing, or creation or of completion, of desire or need in the way I have described.
Why make this claim? Understanding the ideal form of one’s work and the way its material reality abrades against and facilitates different facets of this form affords us the ability to approach the work in the mood, in the attitude most appropriate to it.
Let us consider a new batch of examples. Consider the call centre worker. Worker A is a helpline call handler. This makes his work the fixer type. It responds to need. Teleologically, it is self-obliterating. At the τελος of his work, the helpline caller should have ‘helped’ every caller possible (whatever that means) and there should be no longer any need of his existence. The materiality of the work (we lack infinite time, we don’t really care much because we’re not flawlessly morally upstanding and we do this job for the money but hate being abused by irate customers, we’re in a call centre with eighty-four other loud, coffee-crazed individuals, our phone connection hasn’t been updated since 1994 to boost profit margins) makes it an infinite pursuit, one in which the end is inconceivable, even if in principle there is an end towards which we work.
Let’s say Worker A has been to a compulsory employee wellbeing and support workshop because his employer is being scrutinised for malpractice by a regulatory body and they need to show a commitment to employee health and satisfaction. At the workshop, he is advised by a lively and cheerful consulting agent that a creative and proactive approach to work will not only improve his own experience of the work and his mental wellbeing, combating stress and burnout, but also improve outcomes for the business overall, benefiting both the employer and employee. He is instructed in the importance of the three Fs: Fun, Focus, and Fulfilment, and subsequently informed of the ways a creative and proactive approach to his work increases all three of these key factors in the workplace. Finally, he is given a certificate of completion and asked to complete a feedback form while remembering the importance of an enthusiastic and fun approach to office tasks and co-worker interaction. Now, most workers, for reasons of they think it’s stupid, will struggle to take seriously the efforts of consulting workshops of this sort. However, imagine that Worker A is an earnest and straightforward type of man who thinks; ‘what the hell, why not give the three Fs a shot?’. What will Worker A accomplish with a creative and proactive approach to helpline call handling?
In terms of creativity, this is obviously not an arena where Worker A will be producing artefacts like the builder, the sculptor, the musician, or the engineer. In what frame could answering the phone be possibly approached creatively? This will only happen for Worker A in the manner of his answering itself, in the how of his execution of his role. This will be a processual or procedural creativity. What he can create is a method, a way of thinking, of responding to caller queries and accusations, a way of positioning himself and manipulating the task at hand which is unique to him alone. If he goes so far as to formalise this methodology, he perhaps creates a document endorsed by the company for good phone manner, and then goes on to create, by extension, an entire culture of phone operation in the helpline service. Good job! Yet notice that what he has created has the antithesis of creativity in it: he has created a set of instructions which are to be obeyed for positive outcomes, he has created nothing other than dogma, a method designed to accomplish a task, to meet a need. His creativity has reversed into its opposite! Why? Unlike the created objects in building, in art, in brewery, in cooking, in writing, and in music, for example, what Worker A has created is impossible to share or distribute. The work of creativity he has performed has operated entirely on himself; he has been forging his own habits, manner, and mind. The act of attempting to move this fundamentally private act into a public form transforms it from the freedom of an individual in a creative act into a script of performative gestures which prescribe action as law. Even more importantly, it must be noted that this creative act has precisely nothing to do with the work at hand. Worker A could have quite feasibly, nay even more powerfully, worked on his character and developed his selfhood in an entirely different environment. He could have achieved something like this as a sportsman, or an astronaut, a gold prospector, a stock broker, or an ocean trawler fisherman. The self is the object that is always at one’s disposal for working on in an act of creativity. The fact that it was the only way for Worker A to perform a creative act in his workplace demonstrates the total absence of creative potential in his position. This altogether demonstrates the absurd nullity of approaching such an occupation with the ‘three Fs’ attitude – sprinkles on a turd cannot make it any more appetizing to the palate.
It hardly needs to be mentioned that proactive helpline calling would be just as total a failure: is there a waste of time more gratuitously frustrating and infuriating than cold-calling dressed in the pretext of ‘I wondered if I’d be able to offer you any help today?’
For all the contemporary excitement around the gamification of the workplace and so-called Fungineering in office environments, approaching certain kinds of occupation with this mood is entirely futile. Tasks which fall into the fixer category, which fulfil a need, which are meant to be completed, will never benefit in their essential form from being approached with creativity: these tasks, by definition create nothing. As I have stressed, these tasks are self-obliterating: the end goal of the doctor is to require no more doctors. To put the problem in reverse, imagine a doctor in an entirely healthy community. Whether by incredible coincidence or genuine divine miracle, this doctor has nothing to do. His work can only fulfil a need – with no need, there is no need for the doctor. If he were to be creative, would he not commit the heinous villainy of creating the sick that he might become their healer, a sort of self-satisfied anti-Jesus who blinds men and strikes beggars down with leprosy so that he might restore their sight and cure their dreadful ailments somewhere down the line?
Once again, creativity is strictly impossible in roles of this kind. One can always work on refashioning and tempering the self, sure, and this will bring new facets to the work, but this, as already stated has nothing even slightly to do with the work itself. And buried under all this disavowal of creativity lies the true ideal mood for the function of this kind of work: pure disillusioned instrumentalism. Gamification and Fungineering advocates hold that the workplace as disillusioned and disenchanted instrumentality is the cause of anxiety, stress, and employee dissatisfaction, but through our understanding of the maker / fixer dialectic, it emerges that this is simply untrue for a full half of the kinds of work that exist on today’s job market. Think how different Worker A’s story is if he abandons the pretense of injecting creativity into his work and simply creates his call handler methodology as pure, logically deduced, fit-for-purpose machinery. No longer burdened by the impossible task of producing a creative and proactive helpline service, is he not freed to carry out his tasks without the imaginary emotional investments and duties the workplace ideology that the ‘three Fs’ attitude demands of him? Is it not the case that one of the great taboos of modern employment is admitting that your work is nothing more than a functional, soulless task? Is not this burden of guilt, the sense that one has to sincerely enjoy one’s work at all times as a vocation or be condemned as lacking commitment or as a freeloader the true source of workplace stress, depression, and anxiety? Does not Worker A not only feel much better, but also work, live, and be much better when he is under no illusions about what his work is and the reality of what he spends eight hours a day doing? Compared to the worker who carries the emotional burden of a fixer workplace with them everywhere he goes, the worker who embraces disillusionment lives a life of spiritual luxury.
Expanding this principle even to the doctor; indeed, what doctor could carry out his or her work without understanding it as disillusionment and instrumentality? The whole practice of medicine is the practice of transforming the human being into an instrumentalised form, a machine which can be repaired, tinkered with, and reformatted more or less as you like within the limits of your tools. Is not modern medicine precisely the process through which the elements of the spiritual and the soul leave the sphere of health and are replaced by pure instrumentalised reason? What surgeon could daily slice open, crack open, vise open, scrape open, and sew up, stitch up, suture up, bind up, clamp up, human bodies as a butcher does to pig carcassses without fully appreciating her work is pure instrumentality? The conscientious medecin may well treat each patient as if he were her own parent, but does this not show that in the practice of medicine even one’s own family are instrumentalised as objects of treatment? It should be obvious that the ‘three Fs’ attitude to the workplace would be entirely nonsensical in the medical profession, whether in the high-stakes operating theatre of the neurosurgeon or the relatively sedate world of the community locum general practitioner. One cannot treat this kind of work as ‘creative’; that would be antithetical to its nature. And furthermore, one should not try to perform this movement. ‘Fun’, ‘Focus’, and ‘Fulfilment’ are not conducive to fixer professions, whose only calling card remains Necessity. A doctor may say that she achieves fulfilment in restoring the health of the sickly and in easing the suffering of men, women, children, and families of all sorts. This may well be true, but as found in Worker A, personal development, the reason why a person chooses to pursue their work, or the how through which they carry it out have no bearing on the nature of the work itself. Fulfilment is peripheral to the act of practising medicine. In fact, if one did find fulfilment or fun in the act of practising medicine itself, would it not demonstrate all the more than it is a profession, like all fixer professions, best embraced as instrumentalised? Who, indeed, finds a prostate examination or a transrectal ultrasound in itself fun or fulfilling without somehow imagining the entire process as a series of entirely functional and impersonal procedures, biology disenchanted?
So much for fixer professions, but what of the maker professions? What of their lot in this analysis?
Well, straightforwardly speaking, there is much less to say about maker professions firstly because their overall prevalence is on the wane, and secondly because much less is said about them already. When was the last time anyone mentioned an artisanal shoemaker or a carpenter attempting to gamify their workspace? In what instance could it be imagined that a filmmaker or a dance troupe would invite a professional Fungineer to impress upon them the value of the three Fs in the office? What would instructions to take a ‘creative and proactive’ approach even mean to a bricklayer or an architect?
Such professions suffer far less from the problems imagined to exist in the fixer workplace. Stress, anxiety, and disinterest and their magic antidotes Fun, Focus, and Fulfilment are not especially prevalent problems for the maker because they are intrinsic to the form of the work. Recall that for the maker, the object of her work only arrives at the point the work ends, whereas for the fixer the object of the work is present to begin with and is destroyed through the work. By definition the maker generates the object which is the source of stress/fun, anxiety/focus, disinterest/fulfilment. The maker needs no extra input from consultants or advisory bodies to regulate their emotional input in the work – the work itself demands this input as such. Where personal commitment strikes the fixer as a burden no matter what, the maker’s work lives within that commitment from the start.
For these reasons, and not surprisingly, the appropriate attitude for the maker is the opposite to that of the fixer. Those in the making professions cannot embrace instrumentality in the way that the fixer can, indeed, this is the most powerful way to destroy the essence of the work. Working to contract or on a production line in a maker profession is the exact way the these professions have been materially ruined. Can the artist who produces work as a mechanical task for sales purposes truly be called an artist? Is not the electrician who fits the wiring for large housing developments fundamentally compromised in the nature of his work if he is contractually obliged to complete the work of five projects in the time proper to only one? Is not the production line manufacturing worker divorced from the essence of her work, the making of the product as such, in her reduction into a functionary carrying out the same task endlessly? This is a much more traditional critique of industrialism / modernism; it need not be repeated by me at any great length. Suffice to say that here it is appropriate to invoke the figure of the artisan, the artist, the creative, in today’s jargon.
What the mobilisation of this binarism has demonstrated is not an overall ideological or discursive critique of work and the modern job market, and I have certainly not spoken in the vein of the Marxist nor intended to. These are projects for another time and other writers. Rather, the understanding of the division between making and fixing, or the understanding of the nature of the objects of these two different kinds of work, should here offer, as demonstrated throughout, a way of approaching one’s affect, one’s mood, one’s appropriate sense to the work at hand. Contrary to the contemporary wisdom and pop shamanism which encourages the creative in all things, which argues for a self-enriching spiritualism everywhere, and a self-care regimen of dietary restriction, silent isolation (meditation), and structured exercise to make a prison officer weep with joy, I hold that it is vital to embrace the moments where these are simply not appropriate postures towards the task at hand. For every uplifting youtube video and shared facebook post, every consulting workshop and professional advice paper demonstrating the merits of optimism in the workplace, self-fashioning entrepreneurship as freedom, community and camaraderie as obligations of employment, and the benefits of feeling valued and integrated in one’s role, there is a complete cultural failure to approach a solid half of the kinds work offered by society for what it essentially is. To try to force the fixer to approach her work as if she were a maker does no more than impress upon her an irreconcilable guilt which devastates hours of nine til five five days a week for years of her life. The lawyer, the doctor, and the deliveroo courier should therefore be under no illusions: their work is instrumental and fie on the fools who come in with their clipboards and target quotas who want a service delivered otherwise. For the programmer, the graphics designer, the hot-dog stand man, well, they’re fortunate enough that the mood of the times is with them: go and be non instrumental, be creative and all that jazz – fortunately your work is appropriate to it, and long may you flourish in your freedom. For the rest of us, embrace self-obliteration. If you can think of no reason to continue performing your work once its need is satisfied then make no mistake: you are in the role of a fixer. Creativity be damned and wish unashamedly for the day you may say fuck the niceties and let a robot do the shit jobs.